How can I get back my deposits?

For the payout you can use the menu item Statement in your personal customer area. There you will find a clickable icon at the end of the line for each deposit to request the payout or download a deposit slip.



Please note:
  1. You must always use the most recent deposit first. Only when the most recent deposit has been fully used for a withdrawal in your amount, can the previous payment be used for the remaining amount.
  2. The amount must not be higher than the selected deposit. If the amount of the deposit is not enough you can use an older deposit to withdraw the remaining amount.
After you have entered the desired amount and completed all other details, your withdrawal will be processed within 14 days.

Our tip: Keep a small remaining balance on your customer account. This way you can make spontaneous registrations or transfers quickly through our system.