How do i request a refund?

To request a refund you can use the menu item Statement in your personal customer area. There you will find a clickable icon at the end of the line for each deposit to request a refund or download a deposit slip.

Please note:
  1. You must always use the most recent deposit first. The most recent deposit must be refunded completely before the previous payments can be refunded.
  2. The amount must not be higher than the selected deposit. If the amount of the deposit is not enough you can use an older deposit to withdraw the remaining amount.
After you have entered the desired amount and completed all other details, your refund will be processed within 14 days.

Our tip: Keep a small remaining deposit on your customer account. This way you can make spontaneous registrations or transfers quickly through our system.