The Cancellation of your web/mail hosting package is possible with a notice period of 4 weeks to the end of the term.
You can cancel at any time in your customer area. To do this, click on Hosting (1) in the left side menu and then click on the Cancel product button (2) in the center of the page.
The cancellation will now be carried out in due time. After cancellation, you have the option to revoke the cancellation and continue using your hosting package until the end of the term. To do this, click on the Restore button, which is only displayed if the cancellation is active.
IMPORTANT: Please note that all data will be deleted from our servers after cancellation of the hosting package. Therefore, please make a backup of your websites, databases and emails independently and in good time. Subsequent restoration from a backup is then no longer possible.
If the hosting package is not cancelled, it will be extended for a further term. For your security, we will inform you in advance by e-mail about the upcoming extension of a hosting package. For all packages, this information is sent 14 days before the cancellation period expires and an additional 14 days before the renewal date.