My payment has not arrived yet, what can I do?

If your payment has not been added to your customer account for over a week, we will gladly take your inquiry.

To enable us to check the transaction we need a copy of the deposit receipt or further data about your transaction, e.g. Name, bank account number, bank code or IBAN of the account owner, as well as date, amount and reference. 

To be able to process your request we additionally require your service PIN. You can find it under the menu item ''Settings'' -> ''Access Data'' in your personal customer account. 

We will check your inquiry after we received your data. Please take note that this process takes up to 7 days, starting from the day of the transaction.