When will my payment be added to the customer account?

As soon as your payment has reached us, it will of course be automatically credited to your customer account. You will also receive a separate e-mail notification.


Correct indication of the customer number in the payments reference is a precondition for automatic handling of your payment.

Please note that the credit to the customer account can take about 2-3 business days for transfers within Germany and up to one week worldwide. The working days only include the days Monday-Friday, excluding public holidays. An advance credit is not possible.


For short-term payments, PayPal or credit card can also be used. This is possible in the customer area under ''Payment''.