When will my payment be added to the customer account?

As soon as your payment reached us, it will automatically be added to your customer account. Separately you will receive an e-mail notification.


Correct indication of the customer number in the payments reference is a precondition for automatic handling of your payment.


Please take note that adding credit to your customer account via bank transfer takes approximately 2-3 business days within Germany and up to one week for international bank transfers. Businessdays are Monday to Friday, except holidays.


Adding your payments sum to the customer account is not possible before we successful received your payment.


Its possible to use PayPal for short term payments. You can find the payment dialogue for PayPal in the customer area under “Credit Account”.